Health Family Insurance (HFI) Privacy Policy

Last Modified: September 20, 2023

1. Purpose and Scope

This Privacy Policy (“Policy”) outlines the privacy practices of Health Family Insurance (HFI), its affiliates, and its subsidiary companies. It details the information we collect, use, and disclose to better serve you.

2. Information We Collect

We may collect the following types of information:

  1. Personal Information: Including names, addresses, and Social Security numbers.
  2. Personal Health Information (PHI): Including medical history, treatment records, and insurance information.
  3. Technical and Usage Information: Such as device data and interactions with our website.

3. How We Use Information

  1. To Provide Services: We use information to offer, administer, and provide insurance services.
  2. Regulatory Compliance: To meet our obligations under HIPAA and other applicable laws.
  3. Improvement and Analytics: To improve our services and analyze user interactions.

4. How We Share Information

Your information may be shared with:

  1. Affiliates: Within the HFI group to provide seamless services.
  2. Regulators and Law Enforcement: As required by law.
  3. Health Providers: To facilitate care and treatment.
  4. Third-Party Service Providers: Who perform services on our behalf and are also HIPAA compliant.

5. Security Measures

We use robust cybersecurity measures to protect your data and are committed to complying with HIPAA regulations concerning the protection and confidential handling of PHI.

6. Data Retention

We will retain your information as long as necessary for the purposes outlined in this Policy and to comply with legal obligations, including HIPAA.

7. Cookies

Our website uses cookies to improve user experience. No PHI is stored in cookies.

8. Children’s Privacy

Our services are not intended for individuals under the age of 13.

9. Changes to This Policy

We may periodically update this Policy to reflect changes in our practices. We will notify you of any significant changes.

10. Your Rights and Choices

  1. Access: You have the right to access your PHI and personal data.
  2. Correction: You may request the correction of any inaccuracies in your data.
  3. Deletion: Under certain circumstances, you may request deletion of your data.

11. Contact Information

For any questions, concerns, or to exercise your privacy rights, please contact us at (888) 206-9133.